Frequently asked questions
What is AllTimeSupport?
AllTimeSupport started in 2001 to provide IT infrastructure in Bengaluru at affordable prices. We provide Laptops, Desktops, Servers, Tablets and other IT equipment, offices need to function smoothly on rent.
How does AllTimeSupport work?
AllTimeSupport has its own inventory of Laptops, Desktops, Severs and other IT equipment which are available for businesses to rent at low prices. Our catalogue is uploaded online so that customers can choose from various configurations and brands available. Once the customer decides what product he wants to buy, he can reach out to us through mail/ WhatsApp/ call and place an order.
Do you rent laptops to retail customers?
We currently rent laptops to start-ups, small & medium businesse and MNC's only. We are working towards bringing the service to retail customers as well but it may take some time.
Why should you Rent a Laptop/ Desktop or Server instead of buying?
Renting a laptop is more economical than buying one here’s why. In this new age of technology, we not only understand the importance of technology in our day-to-day life but we also understand the need to stay up to date with the latest technology the world has to offer. Although staying up to date with technology is an option when it comes to personal mobile phones or PC’s, it’s not the same when it comes to use of technology professionally. Businesses need to keep up with the latest technologies to stay strong footed in their markets. While buying maybe a one stop solution, it creates problems in terms of increasing expenditure, getting rid of older gadgets & disposing them responsibly. Renting provides you the ease of shifting from one technology to another easily and with only a minimal charge.
Do I have to pay security deposit?
Unlike other businesses in the market AllTimeSupport does not charge any security deposit.
Why do you need my ID and address proof? Is KYC compulsory?
We need to know you’re a genuine renter who does not have any malicious intent. This helps us calculate our risks easily. Since we only rent to Businesses we need Business Incorporation Certificate, GST Certificate, PO (Purchase Order), a Cancelled Cheque and details of the company director and SPOC for the payments & inventory handling.
Do I get Technical Support after renting from AllTimeSupport?
Yes, we have a tech savvy and enthusiastic customer support & technical team, ready to push their limits for excellent customer service. You will always find them prepared to answer your queries and provide you support in case any technical issues arise during the lease period.
What are the payment modes supported by AllTimeSupport?
We accept card payment, online transfer and cheque.
How do I return the product?
At the end of the lease period, you will be notified by our customer support team to either extend the hire period or return. In case you wish to return, our customer support team will arrange for the pick up on the end date of the lease period. Or if you wish to return to the product in between the lease period contact our support team and they'll help you through the process. During the return, please ensure the product is in good working condition.
What is the policy for product breakage?
Normal wear and tear from use if of course acceptable. However, if the product is broken, substantially damaged or lost, you have to pay the amount for repair or market value of the product if it cannot be repaired.
I want someone to be available all time with the product for setup and maintenance. Is that possible?
AllTimeSupport can provide setup, installation, maintenance and manpower in some cases at additional cost. Please contact our team before booking if such services are needed.
I liked the product I rented. Can I buy it?
Yes. Contact us through the means mentioned in our contact us page and we can help you with the process. We are not making this an online feature just yet!
What are your delivery charges?
We do not take any delivery charge for locations inside Bangalore. Please contact our team in case the location is far from city limits.
What happens when I cancel the order?
You can cancel the order before a delivery attempt is made, in which case you will receive a refund for the entire amount paid in 7-15 working days. In case the order is cancelled after the delivery is made or while the team is already out to deliver, a small delivery fee will be charged and rest of the amount is refunded.
Where all do you deliver in India?
Currently we deliver only in Bangalore and other major metro cities on request. Please contact our team in case the location is outside Bangalore.
How many days will it take to deliver the product?
We have quick delivery system that enables us to deliver products the same day or within 48 hours of placing order. This of course in subject to KYC being approved.
Can I relocate the equipment?
You can relocate the laptop only after letting the customer care executive or contacting our team and letting them know about the new location and getting your KYC updated and approved as per the new address. We might reject the relocation update if the new KYC is not found sufficient or if we can’t provide the service at the new location.
Due to COVID I’ve shifted back to my hometown or relocated to different place. I wish to return my laptop, how do I do it?
Please inform our team about your new location and ask them if pick up is possible from your current location. If not, you will have to courier it to our business address yourself and any damages that might occur during transportation are the responsibility of the customer. Procuring packing material and packing the laptop and its accessories safely is the responsibility of the customer in this case.
What happens if I lose the accessories that came with the laptop / desktop or other IT peripheral?
We usually don’t charge for any wear and tear that happens due to regular usage. But in case of loss/ theft of the accessories, the customer has to bear the charges.
What if the condition of the product received is not satisfactory?
We do extensive quality checks to ensure that you receive a good product. In case you don’t find the product up to your satisfaction please reach out to our customer care team and they’ll help replace the product or return it.
I need original windows subscription and not the trial version. What do I do?
We provide original windows subscription at an extra charge which will be included in your monthly rent in case you choose to use it. Please contact our team and they’ll help you with the process.
I need graphics card/ Special software for my work, does AllTimeSupport provide me with it?
We have a wide assortment of graphics card for your designing & gaming needs. We also might be able to provide you with a monthly subscription to some software & tools. Please contact our team to know more.
The software I’m using is not working properly on the laptop / desktop I’ve rented. What do I do?
Sometimes a software might need a certain configured laptop or desktop to run smoothly. Reach out to our customer care before you place an order and let them know about your specific requirements, they’ll help you rent the most suitable laptop for your usage.